Mercure Queenstown Resort | Hotel in Queenstown

| 7.9 (1477 Reviews) |  5 Bathrooms  18 Guests
Fernhill Hotel | Mercure Queenstown Resort

Hotel in Fernhill, Queenstown

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views. All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided. English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks. Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Mercure Queenstown Resort is located in Queenstown.

This 143 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, Balcony/Terrace, Skiing, and several others. This is a 4 star rated property and has over 1477 reviews with the average score of 7.9 . Coming to Queenstown and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 143 Bedrooms Hotel if you want to learn more about this place in Queenstown. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Queenstown Resort in Queenstown is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Queenstown Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Bar
  • Wine/Champagne
  • Special diet meals (on request)
  • Coffee house on site
  • Breakfast in the room
  • Fruit
  • Snack bar
  • Kids' meals
  • Kid-friendly buffet
Parking
  • Parking on site
  • Private Parking
  • Parking
  • Accessible parking
Activities
  • Walking tours
  • Hiking
  • Steam room
  • Fitness
  • Skiing
  • Sauna
  • Happy hour
  • Bike tours
  • Fitness center
  • Hot tub/Jacuzzi
  • Cycling
  • Bowling
  • Snorkeling
  • Spa lounge/Relaxation area
  • Diving
  • Mini golf
  • Canoeing
General
  • Family rooms
  • Air conditioning
  • Non-smoking rooms
  • Facilities for disabled guests
  • Heating
  • Soundproof rooms
  • Designated smoking area
  • Smoke-free property
  • Safe
  • Elevator
Guest Services
  • Fax/Photocopying
  • Baggage storage
  • Concierge
  • Suit press
  • Babysitting/Child services
  • Packed lunches
  • Shared lounge/TV area
  • Vending machine (drinks)
  • 24-hour front desk
  • Dry cleaning
  • Meeting/Banquet facilities
  • Ironing service
  • Express check-in/out
  • Daily housekeeping
  • Car rental
  • Room service
  • Vending machine (snacks)
  • Laundry
  • Tour desk
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool
  • Outdoor furniture
  • Sun deck
  • Picnic area
  • Terrace
  • Outdoor fireplace
  • Garden
  • Outdoor pool (year-round)
Security/Safety
  • 24-hour security
  • Key card access
  • CCTV outside property
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Breakfast to-go containers
  • Process in place to check health of guests
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Access to healthcare professionals
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Screens or physical barriers between staff and guests in appropriate areas
  • Mobile app for room service
  • Physical distancing rules followed
  • Cashless payment available
Skiing
  • Ski storage
Spa
  • Beach chairs/Loungers
  • Kids' pool
  • Swimming pool
Transportation/Shuttle
  • Public transit tickets

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Please note, there is a 1.4% credit card surcharge when using a credit card.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
7.82
Location:
8.55
Staff:
8.88
Facilities:
8.19
Comfort:
8.57
Cleanliness:
8.54
Lancy Liew Cheng
Nov 17, 2025 08:00:00 AM
Review Score:   7
New Zealand
Reviewer Type: Extended Group
Travel Purpose: leisure
Positive: Good location.
Negative: Reception staff not clear on instructions. Allocation of rooms very poor-asked for adjoining rooms and didn’t get it. Rooms given at far end of hotel. No help with luggage. Poor customer service overall.
Summary: Convenient location at fair price but service and property needs improvement.
See All Reviews

Room Arrangement

Room Info Facilities
Superior Lake View Room with King Bed
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shower, Free toiletries, Toilet, Body soap, Towels, Walk-in shower, Toilet paper, Shampoo, Private bathroom, Conditioner, Hairdryer

General

Air conditioning, Carpeted, Key card access, Heating, Trash cans, Iron, Ironing facilities, Safe, Smoke Alarm

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone, Radio

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

View, Mountain view, Lake view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock, Linens

Accessibility

Accessible by elevator, Roll-in shower, Shower chair, Lower sink, Raised toilet, Entire unit wheelchair accessible, Toilet with grab rails

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Standard Garden View Room with Two Double Beds
Room Type: Quad
Room Size: 25 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shower, Free toiletries, Toilet, Bathtub or shower, Body soap, Towels, Walk-in shower, Toilet paper, Shampoo, Private bathroom, Conditioner, Hairdryer, Bathtub

General

Air conditioning, Carpeted, Key card access, Heating, Trash cans, Iron, Ironing facilities, Safe, Smoke Alarm

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone, Radio

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

Pool view, View, Garden view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock, Linens

Accessibility

Accessible by elevator, Roll-in shower, Shower chair, Lower sink, Raised toilet, Entire unit wheelchair accessible, Toilet with grab rails

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Standard Garden View Room with King Bed
Room Type: Triple
Room Size: 23 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shower, Free toiletries, Toilet, Body soap, Towels, Walk-in shower, Toilet paper, Shampoo, Private bathroom, Conditioner, Hairdryer, Bathtub

General

Air conditioning, Carpeted, Key card access, Heating, Trash cans, Iron, Ironing facilities, Safe, Smoke Alarm

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone, Radio

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

Pool view, View, Garden view, Inner courtyard view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock, Linens

Accessibility

Accessible by elevator, Roll-in shower, Shower chair, Lower sink, Raised toilet, Entire unit wheelchair accessible, Toilet with grab rails

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Superior Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 29 m2
2 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shower, Free toiletries, Toilet, Bathtub or shower, Body soap, Towels, Walk-in shower, Toilet paper, Shampoo, Private bathroom, Conditioner, Hairdryer

General

Air conditioning, Carpeted, Key card access, Heating, Trash cans, Iron, Ironing facilities, Safe, Smoke Alarm

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone, Radio

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

View, Mountain view, Lake view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock, Linens

Accessibility

Accessible by elevator, Roll-in shower, Shower chair, Lower sink, Raised toilet, Entire unit wheelchair accessible, Toilet with grab rails

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Standard Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 26 m2
2 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shower, Free toiletries, Toilet, Bathtub or shower, Body soap, Towels, Walk-in shower, Toilet paper, Shampoo, Private bathroom, Conditioner, Hairdryer

General

Air conditioning, Carpeted, Key card access, Heating, Trash cans, Iron, Ironing facilities, Safe, Smoke Alarm

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone, Radio

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Wine glasses

Living Area

Desk

View

View, Mountain view, Lake view, River view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock, Linens

Accessibility

Accessible by elevator, Roll-in shower, Shower chair, Lower sink, Raised toilet, Entire unit wheelchair accessible, Toilet with grab rails

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Check Hotel Availability
Nightly rates from:
USD US $146
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