Is this Cool Palms Motel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cool Palms Motel?

Check-in time for Cool Palms Motel starts counting from 2:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cool Palms Motel have a swimming pool?

Yes, this Cool Palms Motel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cool Palms Motel?

Best-rates for the Cool Palms Motel starts from $73 per night with includes Designated Smoking Area, Sports/Activities, Fireplace/Heating, Laundry, Parking, View, Balcony/Terrace, Accessibility, Breakfast, Air Conditioner, Pool, Security/Safety, Guest Services, Barbecue/Outdoor Cooking, Child Friendly, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Cool Palms Motel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cool Palms Motel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cool Palms Motel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cool Palms Motel?

Based on the information reported by the owner or manager, the Cool Palms Motel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cool Palms Motel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Cool Palms Motel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Cool Palms Motel | Hotel in Mackay

| 7.7 (728 Reviews) | 6 Bathrooms 19 Guests

Hotel in West Mackay, Mackay

Cool Palms Motel is a 5-minute drive from Caneland Central shopping center and a 6-minute drive from Mackay city center. It is an 11-minute drive from Mackay Airport. All rooms are on the ground floor and have a private bathroom, flat-screen TV, air-conditioning and a dining table. You can park your car in one of the free parking spaces provided. Guests can relax in the fully fenced outdoor pool and barbecue area. Cool Palms Motel offers an after hours check in service and free WiFi.

Cool Palms Motel is located in Mackay.

This 14 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Designated Smoking Area, Sports/Activities, Fireplace/Heating, and several others. This is a 4 star rated property and has over 728 reviews with the average score of 7.7 . Coming to Mackay and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 14 Bedrooms Hotel if you want to learn more about this place in Mackay. These details are authentic, as they are provided by our partner, booking.com.

This Cool Palms Motel in Mackay is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Cool Palms Motel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Balcony/Terrace

Accessibility

Security/Safety

Sports/Activities

Fireplace/Heating

Guest Services

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Breakfast in the room

Parking

Accessible parking

Private Parking

Free parking

Parking

Parking on site

General

Wifi in all areas

Air conditioning

Non-smoking rooms

Designated smoking area

Heating

Smoke-free property

Family rooms

Guest Services

Fax/Photocopying

Express check-in/out

Vending machine (drinks)

Laundry

Daily housekeeping

Room service

Invoice provided

Internet

Free Wifi

Wifi

Internet

Outdoors

Outdoor pool (year-round)

BBQ facilities

Picnic area

Outdoor furniture

Outdoor pool

Garden

Security/Safety

CCTV in common areas

Fire extinguishers

Key access

Smoke alarms

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation sealed after cleaning

Delivered food covered securely

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

First aid kits available

Cashless payment available

Physical distancing rules followed

Spa

Fenced pool

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

8.68

Location:

8.2

Staff:

8.94

Facilities:

8.16

Comfort:

8.49

Cleanliness:

8.59

Black Kite

Jun 23, 2025 07:00:00 AM

Review Score: 6

Australia

Reviewer Type: Solo Traveller

Travel Purpose: leisure

Positive: Late check in available, there is a phone number posted at the reception. You can park outside your room.

Negative: I stayed at this motel three years ago and now it is quite run down. I just needed a basic room for the night while on the road and it was fine for that but I wouldn't choose it for a longer stay.

Summary: Basic motel for overnight stay.

See All Reviews

Room Arrangement

Room Info	Facilities
Queen and Single Studio Room Type: Studio Room Size: 23 m² 1 Twin bed(s) Bed 1 Queen bed(s) Bed	Food & Drink Chocolate/Cookies, Tea/Coffee maker Bathroom Bathtub or shower, Shower, Walk-in shower, Toilet paper, Towels, Free toiletries, Body soap, Toilet, Private bathroom, Hairdryer Media & Technology TV, Flat-screen TV, Streaming service (like Netflix) General Iron, Air conditioning, Ironing facilities, Key access, Smoke Alarm, Heating, Tile/Marble floor, Trash cans, Fan Kitchen Microwave, Cleaning products, Dining table, Refrigerator, Kitchenette, Stovetop, Toaster, Wine glasses, Electric kettle, Kitchenware Living Area Dining area, Sitting area Bedroom Linens Outdoors Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Adapter, Clothes rack Physical distancing Single-room AC for guest accommodation
Standard Queen and Single Room Room Type: Twin/Double Room Size: 23 m² 1 Twin bed(s) Bed 1 Queen bed(s) Bed	Food & Drink Chocolate/Cookies, Tea/Coffee maker Bathroom Bathtub or shower, Shower, Walk-in shower, Toilet paper, Towels, Free toiletries, Body soap, Toilet, Private bathroom, Hairdryer Media & Technology TV, Flat-screen TV, Streaming service (like Netflix) General Iron, Air conditioning, Ironing facilities, Key access, Smoke Alarm, Heating, Tile/Marble floor, Trash cans, Fan Kitchen Microwave, Cleaning products, Refrigerator, Dining table, Toaster, Wine glasses, Electric kettle Living Area Dining area, Sitting area Bedroom Linens Outdoors Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Adapter, Clothes rack Physical distancing Single-room AC for guest accommodation
Family Room Room Type: Family Room Size: 40 m² 2 Twin bed(s) Bed 1 Full bed(s) Bed	Food & Drink Chocolate/Cookies, Tea/Coffee maker Bathroom Bathtub or shower, Shower, Walk-in shower, Toilet paper, Towels, Free toiletries, Body soap, Toilet, Private bathroom, Hairdryer Media & Technology TV, Flat-screen TV, Streaming service (like Netflix) General Iron, Air conditioning, Carpeted, Ironing facilities, Key access, Smoke Alarm, Heating, Tile/Marble floor, Trash cans, Fan Kitchen Microwave, Cleaning products, Dining table, Refrigerator, Kitchenette, Stovetop, Toaster, Wine glasses, Electric kettle, Kitchenware Living Area Dining area, Sitting area Bedroom Linens Outdoors Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Adapter, Clothes rack Physical distancing Single-room AC for guest accommodation
Large Family Room Room Type: Family Room Size: 42 m² 3 Twin bed(s) Bed 1 Full bed(s) Bed	Food & Drink Chocolate/Cookies, Tea/Coffee maker Bathroom Bathtub or shower, Shower, Walk-in shower, Toilet paper, Towels, Free toiletries, Body soap, Toilet, Private bathroom, Hairdryer Media & Technology TV, Flat-screen TV, Streaming service (like Netflix) General Iron, Air conditioning, Carpeted, Ironing facilities, Key access, Smoke Alarm, Heating, Tile/Marble floor, Trash cans, Fan Kitchen Microwave, High chair, Cleaning products, Dining table, Refrigerator, Kitchenette, Stovetop, Toaster, Wine glasses, Electric kettle, Kitchenware Living Area Dining area, Sofa, Sitting area Bedroom Wardrobe or closet, Linens Outdoors Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Adapter, Clothes rack Physical distancing Single-room AC for guest accommodation
Standard Queen Room Room Type: Double Room Size: 23 m² 1 Queen bed(s) Bed	Food & Drink Chocolate/Cookies, Tea/Coffee maker Bathroom Bathtub or shower, Shower, Walk-in shower, Toilet paper, Towels, Free toiletries, Body soap, Toilet, Private bathroom, Hairdryer Media & Technology TV, Flat-screen TV, Streaming service (like Netflix) General Iron, Air conditioning, Ironing facilities, Key access, Smoke Alarm, Heating, Tile/Marble floor, Trash cans, Fan Kitchen Microwave, Cleaning products, Refrigerator, Dining table, Toaster, Wine glasses, Electric kettle Living Area Dining area, Sitting area Bedroom Linens Outdoors Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Adapter, Clothes rack Physical distancing Single-room AC for guest accommodation
Queen Studio Room Type: Studio Room Size: 22 m² 1 Queen bed(s) Bed	Food & Drink Chocolate/Cookies, Tea/Coffee maker Bathroom Bathtub or shower, Shower, Walk-in shower, Toilet paper, Towels, Free toiletries, Body soap, Toilet, Private bathroom, Hairdryer Media & Technology TV, Flat-screen TV, Streaming service (like Netflix) General Iron, Air conditioning, Ironing facilities, Key access, Smoke Alarm, Heating, Tile/Marble floor, Trash cans, Fan Kitchen Microwave, Cleaning products, Dining table, Refrigerator, Kitchenette, Stovetop, Toaster, Wine glasses, Electric kettle, Kitchenware Living Area Dining area, Sitting area Bedroom Linens Outdoors Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Adapter, Clothes rack Physical distancing Single-room AC for guest accommodation

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Cool Palms Motel | Hotel in Mackay

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Hotel in West Mackay, Mackay

Amenities

Facility Overview

Policies

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Reviews

Room Arrangement

Food & Drink

Bathroom

Media & Technology

General

Kitchen

Living Area

Bedroom

Outdoors

Accessibility

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Physical distancing

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Outdoors

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Physical distancing

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Outdoors

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Media & Technology

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Outdoors

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Room Amenities

Physical distancing

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Media & Technology

General

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Outdoors

Accessibility

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